A major part of owning and operating a roofing business is finding customers and then providing them with the best service possible. However, sometimes no matter how hard you try, you sometimes receive a negative customer review.
Many roofing companies use contractor websites like Angie’s List or other sites to promote themselves. This is also where customers are able to add reviews to the contractors they’ve used and use other customers reviews to research roofing contractors for them to use.
This is an excellent opportunity to market your company and grow your business in today’s competitive market. However, the downside to all of this exposure is the occasional negative reviews that every business winds up receiving at least a couple.
In today’s digital age, if something bad happens on a job, there is a good chance the customer will write a negative review about the experience. Unfortunately, bad reviews can cause serious damage to a company’s reputation. Here are a few tips on how to deal with negative customer reviews and turn them around.
The best way to avoid negative customer reviews is to leave all of your customers satisfied with a job well done every time. Here are some tips to help make sure unhappy customers are rare.
Negative reviews happen and occasionally you’ll have an unsatisfied customer, it’s important to try to minimize both and also to learn from them so you can fine tune your operation to do better the next time.